Service bookings
If a paid visit is cancelled before team allocation or site work begins, refund eligibility may be reviewed by Garden Live support.
Refund Policy
Clear refund guidance for Garden Live bookings and services.
Refunds depend on service status, visit scheduling, product fulfilment and approved membership terms.
AI-guided plant care
Documented service visits
Digital plant records
AI Garden OSLuxury LandscapingSmart Maintenance
Memberships
Membership refund or adjustment requests are reviewed according to plan usage, visits completed, benefits consumed and service period.
Products
Nursery and store product refunds depend on product condition, delivery status and issue verification.
How to request
Contact Garden Live with order, payment or booking details so the support team can review the case.
FAQ
Everything before your garden goes live.
Clear answers on memberships, surveys, AI Plant Doctor, Green Promise and QR Plant Passport.
Garden Live combines premium landscaping, plant nursery, garden maintenance, AI Plant Doctor, QR Plant Passport, memberships, store and dashboards in one digital garden platform.